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Seth Alling

Detroit WordPress Developer

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Customer Service

How to Alienate Your Customers

February 26, 2013 By Seth Alling

How to Alienate Your Customers: Poor Usability & Dishonesty

Company image is really your customer’s perception of you. If they suspect you of dishonesty after dealing with poor usability, your image has been lowered.

How Sprint Did the Right Thing

November 1, 2012 By Seth Alling

Making Your Customers Happy: How Sprint Did the Right Thing

Honestly, I don’t know if was Sprint’s online customer service that put in a note for me to get my battery replaced, or if it was the representative at the Sprint store who saw an opportunity to turn an unhappy customer into a happy one, but it worked. Just two days after writing a bad review, I’m now writing a good one.

Sprint Cannot Be Trusted

October 30, 2012 By Seth Alling

Sprint Cannot Be Trusted: Why Customer Service is Important

If you want your customers to stay, you need to gain their trust. Some companies are really good at this, and others just aren’t. A classic example of a company that doesn’t care about their customers it Sprint. All they care about is maximizing their profits with their remaining customers, driving them away as well. What can we learn from this? Sprint cannot be trusted. If you care about your company, don’t be like Sprint.

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Seth Alling

Detroit WordPress Developer

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